Política de envío

Grain Apart Shipping Policy

At Grain Apart, we bake and produce fresh to order and take great care in ensuring your items arrive in perfect condition. This policy explains how we handle shipping, delivery timelines, and related questions.

There are no returns, refunds, or cancellations allowed on any orders that have shipped or have entered into fulfillment. All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses.

⸻

Tip for customers:

For best quality, refrigerate or freeze baked goods upon arrival if not consuming the same day.

⸻

1. Order Processing

• All orders typically ship within 1–3 business days after payment is received.

• Orders placed after 12:00 PM EST will be processed the following business day.

• We do not ship on weekends or federal holidays to ensure product freshness.

⸻

2. Shipping Methods & Delivery Times

• We use UPS / USPS / FedEx 

• Shipping speed options will be shown at checkout.

• For perishable items, we recommend expedited shipping to ensure freshness.

• Standard delivery times: 2–5 business days (varies by location).

• Expedited delivery times: 1–2 business days.

⸻

3. Shipping Rates

• Rates are calculated at checkout based on weight, destination, and shipping method.

• From time to time, we may offer free shipping promotions — details will be posted on our website and social media.

⸻

4. Perishable Product Handling

• Many Grain Apart items are perishable and require prompt receipt.

• Please ensure someone is available to receive your order on the delivery date.

• We are not responsible for products left unattended, delayed due to incorrect addresses, or not collected promptly.

⸻

5. Shipping Restrictions

• We currently ship within the continental United States.

• Due to the nature of our products, we cannot ship to P.O. boxes, APO/FPO addresses, or internationally at this time.

⸻

6. Tracking Your Order

• Once your order ships, you will receive a tracking number by email.

• Please allow up to 24 hours for tracking information to update.

⸻

7. Delays & Carrier Issues

• We are not responsible for delays caused by weather, carrier issues, or other factors outside our control.

• If your order is significantly delayed, contact us at info@grain-apart.com and we will assist in resolving the issue.

⸻

8. Damaged or Incorrect Orders

• If your order arrives damaged or incorrect, please email info@grain-apart.com within 24 hours of delivery with photos of the product and packaging.

• We will work with you to arrange a replacement or refund.

⸻

9. Contact Us

For any shipping-related questions, reach us at: info@grain-apart.com